No products/returns are to be sent Mogo Wheelchairs without written authority. A return authority must be requested for all returns and included with with the returned item. Returns must be shipped with prepaid freight with traceability.
Returned freight is to be paid by the customer and will be reimbursed at the discretion of Mogo Wheelchairs.
It is recommended that the items returned are insured for their full replacement cost.
Restocking fees for returned goods may occur if these are sent outside of the 14 day return policy period. Restocking fees are set at $77 or 10% of the return value (whichever is greater).
For goods to be accepted we require them to be in original packaging with no writing / consignment seals or notes on the packaging.
Any items which are torn / opened / or have damaged package cannot be accepted and will subsequently be returned to sender at your cost and rejected as a return.
Once the goods are returned in original condition a credit will be raised for the items value (excluding freight).